🍃General FAQ
Freshcia is a modern personal care brand that offers water-activated products—like hand wash, body wash, shampoo, and more—in compact, low-waste formats. Our mission is to make caring for yourself and the planet feel effortless, not overwhelming. Think of us as a fresh take on daily hygiene: sleek design, great performance, and less waste—just add water.
We’re made for everyday people who want simple, effective, and great-looking personal care products—without the guilt or hassle of traditional waste.
You can shop Freshcia directly through our official websites:
🇬🇧 UK Customers: freshcia.com
🇭🇰 Hong Kong Customers: freshcia.hk
We currently ship within the UK and Hong Kong only.
💧 Water-activated means our products come in solid, powder, or tablet form and transform into rich, creamy lather when you add water. Whether it’s for hands, body, or hair—just add water, and the magic begins! 🫧
🧼 Product Questions
Freshcia offers water-activated personal care products designed for everyday routines and minimal waste. Each product comes in a compact, mess-free format—just add water!
🖐️ Hand Wash
- Foaming tablets with reusable bottles (100% PCR or glass).
🛁 Body Wash – Available in: - Tablet (foam) – Drop into water to create a light, foamy lather.
- Powder (gel) – Mix with water to form a rich, gel-like wash.
- Travel Solid Powder – Crumble in the shower, lathers with water—perfect for travel.
💆♀️ Shampoo & Conditioner
- Powder (gel) – Add water and shake for a traditional texture.
- Travel Solid Powder – Pre-portioned pods you crush and activate in the shower.
💧 Moisturiser
- A solid moisturising stick—like a deodorant, but for hydration
Freshcia offers three types of water-activated refills: 💊 tablets, 🧂 powders, and 🧼 solid powder pods. Each one is compact and designed to reduce waste—just add water!
💊 Tablet Refills (for hand wash & foaming body wash)
1️⃣ Fill your Freshcia bottle with water (room temp or warm).
2️⃣ Drop in the tablet.
3️⃣ Wait 15–30 minutes for it to dissolve (warm water dissolves faster).
4️⃣ Pump and enjoy the foamy lather!
🧂 Powder Refills (for gel body wash, shampoo & conditioner)
1️⃣ Add water to your Freshcia bottle up to the fill line.
2️⃣ Pour in the powder refill.
3️⃣ Shake well for 30 seconds to activate.
4️⃣ Let it sit a few minutes—then it’s ready as a gel wash!
💡 Tip: Shake again before first use for a smoother texture.
🧼 Solid Powder Pods (for travel use – body wash, shampoo & conditioner)
1️⃣ Take one pod into the shower.
2️⃣ Gently crush it in your palm with water.
3️⃣ Lather and apply like your usual wash or shampoo.
🧳 No bottles, no waste—perfect for travel or gym bags.
Yes! Regular tap water works perfectly. Warm water helps the tablet dissolve faster, but cold or room temp is totally fine too.
Yes—Freshcia is 100% vegan and cruelty-free. Always has been, always will be.
Our formulas are gentle and suitable for most skin types. We also offer unscented options. If unsure, we recommend patch testing first.
(Need Update)
🌿 Sustainability & Materials
Freshcia is built to reduce waste at every step. We use reusable bottles, compact waterless refills (tablets and powders), and minimal, recyclable packaging—so you get a cleaner routine without the extra plastic.
Yes! Our refill packs and shipping materials are recyclable. We keep packaging minimal and low-waste—no unnecessary frills.
📦 Shipping & Support
We currently ship within the UK only. International shipping is coming soon—stay tuned!
However you can find our Hong Kong - freshcia.hk website for any Hong Kong customers.
Free Shipping: On all UK orders over £25
Standard (3–5 business days): £3.50
Express (1–2 business days): £5.50
Yes! All orders include Royal Mail tracking, so you can follow your delivery every step of the way.
We’ve got you. If anything arrives damaged or isn’t right, email us at info@freshcia.com and we’ll make it right.
Frequently asked questions
Can’t find what you are looking for? We are here to help!